Shipping policy

Shipping & Delivery

Northline offers a mix of ready-stock, partner-stocked, and made-to-order products. The fulfillment method depends on the item you purchase, so processing and delivery times may vary between products.

Order processing

• Ready-stock and partner-stocked items: Orders with available warehouse inventory are generally processed within 1–2 business days. If inventory must be replenished, processing may take approximately 3–5 business days.
• Made-to-order items: These products are created after your order is placed and generally require 2–5 business days of production before shipping.

Processing times are estimates and may be longer during holidays, high-volume periods, inventory shortages, quality checks, or carrier disruptions.

Delivery estimates

Delivery time begins after processing is complete and depends on the destination, warehouse location, selected carrier, customs clearance, and local delivery conditions. Any delivery date shown at checkout or provided after purchase is an estimate, not a guarantee.

Shipping cost

Complimentary standard shipping is included on all orders unless a different charge is clearly shown at checkout.

Split shipments

Items in the same order may be fulfilled from different facilities or by different production partners. Your order may therefore arrive in separate packages and on different dates. You will not be charged additional standard shipping solely because an order is split.

Tracking

When a shipment leaves the fulfillment facility, we will send tracking information to the email address provided at checkout. Tracking may take several business days to update after a label is created.

Addresses, customs, and delivery attempts

Please provide a complete and accurate delivery address. Customers are responsible for delays, failed delivery, or reshipment costs caused by an incorrect or incomplete address, an unclaimed package, or failure to complete required customs procedures. International customers are responsible for any import duties or taxes unless checkout states otherwise.

Delayed or missing packages

If tracking has not updated, the estimated delivery date has passed, or a package appears missing, please contact Northline promptly with your order number. We will review the carrier information and the applicable fulfillment-partner claim requirements. Please report a suspected lost shipment no later than 30 days after the estimated delivery date.