Refund policy

Returns, Replacements & Refunds

Northline offers products fulfilled by multiple partners, including ready-stock apparel, made-to-order items, and beauty products. Eligibility depends on the item and fulfillment method. Contact us before sending anything back; unauthorized returns may be refused.

Eligible apparel returns

Qualifying ready-stock apparel may be returned within 7 days of delivery. Items must be unworn, unwashed, unused, with original tags attached and in the original clear garment packaging with the SKU label. Contact Northline within the 7-day window for authorization and return instructions.

We do not offer direct exchanges. If an eligible return is approved, place a new order for the preferred size or color after the refund is processed. Return shipping is the customer’s responsibility unless the item was damaged, defective, or incorrectly fulfilled.

Final-sale items

Made-to-order and personalized products are final sale. Beauty and cosmetic products, jewelry, swimwear, bodysuits, intimates, face masks, and opened hygiene-sensitive or sealed goods are also final sale and cannot be returned for change of mind, size, or color selection.

Damaged, defective, misprinted, incorrect, or missing items

Contact Northline within 30 days of delivery with your order number, a description of the issue, clear photos of the full item and affected area, and photos of the shipping label or packaging when relevant. Eligible claims may be resolved with a replacement, refund, or other appropriate remedy. Do not return the item unless Northline gives written instructions.

Wrong size or color received

If the delivered size or color differs from your order, contact us within 30 days and include photos of the item and its product or size label. If the item matches the option ordered but the customer selected the wrong size or color, only qualifying ready-stock apparel may be eligible under the 7-day apparel return terms above.

Lost or significantly delayed packages

Contact us promptly if tracking has not updated or the estimated delivery date has passed. Suspected lost shipments must be reported no later than 30 days after the estimated delivery date. We may request address confirmation, carrier documentation, or a written non-delivery statement while investigating.

Incorrect addresses and unclaimed deliveries

Customers are responsible for providing a complete delivery address and collecting packages within the carrier’s holding period. Orders returned or lost because of an incorrect address, refused delivery, failure to claim the package, or incomplete customs procedures may not qualify for a refund. Reshipment charges may apply.

Changes and cancellations

Contact us immediately to request a change or cancellation. Ready-stock orders can only be changed or canceled before warehouse processing begins. Made-to-order and customized products cannot be canceled after production starts. We cannot guarantee changes once fulfillment begins.

Refunds

Approved refunds are issued to the original payment method after the return or claim is reviewed. Original expedited-shipping charges, customs duties, and customer-paid return shipping are non-refundable unless required by law or the refund results from a verified Northline fulfillment error.